

Salesforce Shifts AI Strategy Following Major Support Cuts
Salesforce, the global leader in CRM software, is fundamentally reassessing its AI-driven workforce strategy after a turbulent year of restructuring. Following the high-profile reduction of its customer support division by nearly 4,500 roles, the company is pivoting from “pure automation” to a more cautious, “deterministic” model. Senior leadership admits that their initial confidence in large […]








